Last Updated: August 2026
At Prima Property Management, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, contact us, enquire about a property, become a tenant, engage our services, or otherwise interact with Prima Property Management.
1. Who We Are
Prima Property Management provides professional property management and related services, including property management, property letting and leasing, property care and maintenance, tenant support, owner support, property advisory, furnishing and setup, and property development and project management.
For questions regarding this Privacy Policy or your personal information, contact us:
Phone / WhatsApp: +255 764 223 407
Email: info@prima.co.tz
Website: prima.co.tz
2. Information We Collect
Depending on how you interact with us, we may collect information such as:
Personal Information
- Full name
- Telephone number
- Email address
- Residential or business address
- Identification information where legitimately required
- Employment or business information where relevant to a property or tenancy transaction
Property & Tenancy Information
- Property ownership information
- Property address and details
- Rental requirements
- Tenancy information
- Lease-related information
- Maintenance and service requests
- Communication records relating to a property
Transaction Information
Where relevant, we may collect information relating to payments, invoices, service fees, rental arrangements, and other transactions.
Technical Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- General website usage information
- Date and time of access
3. How We Collect Information
We may collect information when you:
- Submit an enquiry through our website
- Contact us by phone, email, or WhatsApp
- Request property information
- Schedule a property viewing
- Apply to rent a property
- Become a tenant
- Engage us to manage your property
- Submit a maintenance request
- Request property advisory services
- Enter into a service or tenancy agreement
- Communicate with our team regarding a property or service
We may also receive relevant information from property owners, tenants, authorized representatives, contractors, or other parties involved in a property transaction or service.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Provide requested services
- Manage properties
- Communicate with property owners and tenants
- Process property and tenancy applications
- Coordinate property viewings
- Manage maintenance requests
- Coordinate repairs and other services
- Administer rental and leasing arrangements
- Provide property-related updates
- Prepare quotations, agreements, reports, and invoices
- Improve our services and website
- Maintain business and service records
- Meet applicable legal and regulatory obligations
- Protect our business, properties, clients, tenants, and service providers
We will only use information for legitimate and appropriate purposes connected to our business and our relationship with you.
5. Property Owner Information
Where you engage Prima to manage your property, we may process information necessary to administer the management relationship.
This may include property details, ownership information, financial information, tenant information, maintenance records, correspondence, inspection information, and other information required to provide the agreed services.
We use this information to manage the property professionally and communicate relevant matters to the owner.
6. Tenant Information
Where you rent or enquire about a property managed or marketed by Prima, we may collect information necessary to assess your enquiry or application, administer the tenancy, communicate with you, and provide property-related services.
Where screening or verification is required, we will seek and use relevant information only for legitimate purposes connected to the tenancy or property transaction.
7. Maintenance & Service Requests
When a tenant, owner, or authorized representative submits a maintenance or service request, we may record relevant details about the issue, property, requester, communications, photographs, and work performed.
This information helps us coordinate appropriate services and maintain accurate property records.
8. Sharing Personal Information
We do not sell personal information as a general business practice.
We may share relevant information where reasonably necessary with:
- Property owners
- Tenants
- Property managers and authorized employees
- Contractors and maintenance providers
- Cleaning and service providers
- Professional advisers
- Technology and service providers
- Financial or payment service providers
- Government authorities or regulators where legally required
- Other parties where you have authorized or requested the disclosure
We aim to disclose only information that is reasonably necessary for the relevant purpose.
9. Third-Party Service Providers
Some services may involve third-party providers, including maintenance contractors, technicians, cleaning providers, consultants, technology providers, and other professional service providers.
Where information is shared with such providers, we expect it to be handled appropriately and only for the purposes connected to the service being provided.
10. Cookies & Website Technologies
Our website may use cookies or similar technologies to improve functionality, understand website usage, remember preferences, and improve the user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
11. Website Analytics
We may use website analytics or similar technologies to understand how visitors interact with our website.
This may help us understand which pages are useful, identify technical problems, improve navigation, and enhance the overall website experience.
12. Communications
If you contact Prima by email, telephone, WhatsApp, or another communication channel, we may retain relevant communication records to respond to your request, provide services, maintain appropriate business records, and improve our customer service.
We will not use your contact information for unrelated marketing purposes without an appropriate basis or, where required, your consent.
13. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, communication system, or electronic storage method can be guaranteed to be completely secure.
You should avoid sending highly sensitive information through ordinary email, WhatsApp, or website forms unless specifically requested and appropriate safeguards are available.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.
The appropriate retention period may vary depending on the type of information and the nature of our relationship with you.
15. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Ask how your information is being used
- Object to certain processing
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
Some requests may be subject to legal, contractual, or legitimate business requirements.
To exercise a privacy-related right, contact us using the details below.
16. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly seek to collect personal information from children for purposes unrelated to legitimate property or service requirements.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the matter.
17. External Websites
Our website may contain links or references to third-party websites and services.
This Privacy Policy does not apply to those external websites. We encourage users to review the privacy policies of third-party websites before providing personal information.
18. International Data Transfers
Where our service providers or technology systems process information outside Tanzania, appropriate measures will be considered to ensure that personal information is handled in accordance with applicable legal requirements.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page together with a revised Last Updated date.
20. Contact Us
If you have questions about this Privacy Policy, wish to request information about your personal data, or have a privacy-related concern, please contact us:
Prima Property Management
Phone / WhatsApp: +255 764 223 407
Email: info@prima.co.tz
Website: prima.co.tz
Your Privacy Matters
Prima Property Management is committed to handling personal information responsibly, maintaining appropriate confidentiality, and providing transparent communication about how information is used in connection with our services.